Teamwork: We are a culture that rewards team progress over the individual.
“You can have everything in life you want, if you will just help other people get what they want.” Zig Ziglar
- In team sports, team play defeats raw talent if talent is not playing together. This applies in our environment too.
- When mistakes happen, blaming a person is not our priority. Figuring out what went wrong and how to improve our processes as a firm is the goal.
- While we all have our individual tasks and goals to accomplish within the firm, we do not allow an attitude of “that’s not my job.” We all assist as needed to get the job done.
- We refrain from saying what “I” accomplished and instead think in terms of what “We” have accomplished. “We” says that you are a part of something larger than yourself, whereas “I” can connote ego. We all put in the work and all enjoy the reward of doing a job well done.
Results: You can have results or excuses—not both.
- Our number one goal for the firm is client satisfaction. We are providing a service for people in need. We take the time to establish, improve, and review our own written policies and procedures to ensure that nothing slips through the cracks for our clients.
- We must help potential clients to select the right service for their situation, even when it means not using our firm. We are doing a disservice to people in hard situations if we do not help them think through their options both within and out of the court process. This leads to better client satisfaction from our clients who hire us and better relationships overall with people and businesses in our community.
- We must establish trust so that we can have difficult conversations, learn, and move forward. This allows us to set realistic expectations that we can deliver.
- While everyone is accountable for their assignments, we cannot allow a “that’s not my job” culture. We get the job done.
Integrity: It is easy to do the right thing when everyone is looking. We believe in doing the right thing even when no one is looking.
- Open and honest communication with our clients and our TRIBE is required—especially when it is hard.
- When a decision is made that is not in line with your recommendations, simply move on. Do not take it personally. It does not reflect negatively on the value of your input. Do not sabotage a group effort because of an individual preference.
- We offer flexible scheduling and work-from-home opportunities, and it is expected that each team member will put in the same effort in any environment.
Balance: Personal, professional, and financial growth are all important.
- Personal growth comes before professional growth. We encourage continued education, new skill sets, and exploring new ways of thinking for each staff member. Being an active member of your community and balancing work/life priorities is highly valued at our firm. It is important to understand your personal motivations for being at work. This could be your family, your hobby, or anything special to you.
- We do not value just being “busy” during the day. We always have work to be done, but professional growth means contributing something of value to the team and the development of our firm, not just doing the bare minimum of tasks. Valuable output for the firm is the greatest measure of our professional growth, not the hours put in. Keeping busy does not equal productive.
- Financial growth both for our staff and our firm comes from working smarter, taking advantage of technology, and doing what is needed to get the job done. We hold the firm and each staff member to this standard.
- We know how to have fun in our jobs. We laugh, but we know when it is appropriate.
Excellence: We strive for quality and professionalism in everything that we do.
- Our reputation with our clients, community and other legal professionals is of the utmost importance to us. We have one chance to make a first impression, so we err on the side of being professional.
- Be professional when the situation calls for it, and casual in the right circumstances.
- Our goal is to establish and live up to a reputation that we focus on people and processes rather than just profit.